Knowledge Base
Athletic Department
Athletic DepartmentMerchant
Merchants that work with Red Card Athletics in Dining or Ordering platformsOrdering
Ordering platform for college and professional sports teams
Recent Articles
Submitting Manual Transactions
If you were unable to capture a transaction due to a technical issue or cashier error, you can now submit a transaction manually for approval and payment. To submit a manual transaction, open the Red Card POS V2 app and follow these instructions: ...What are your policies and procedures around auditing?
Red Card provides food purchasing and ordering services to athletic organizations that enables their athletes to use a mobile application to purchase approved food products from participating internal food services, restaurants, grocery stores, and ...What can the Athletic Department do to reduce prohibited items?
Train your athletes what is and isn’t allowed on Red Card Require the athlete to pay for the item, either back to the athletic department or the LocationWhat does Red Card do to prevent a noncompliant item from being purchased on the app?
When athletes check into a Location, the athlete must acknowledge “OK” to a pop up that alerts them of the prohibited items available at that Location Each Location goes through a training regarding use of the tablet and the prohibited items. They ...How accurate is your audit process?
It is our absolute priority to assure reasonable accuracy in auditing, but we recognize that it is a manual process and humans make errors. Our goal is to provide 98% accuracy in our audit procedures and here is how we work to meet that goal! Our ...
Popular Articles
How do I upload receipts?
Log into your Dashboard Portal. Open the transaction that this concerns, choose your file, and click “upload new receipt”. We need an updated receipt for those that have an Unreadable status. You can identify these by selecting Transactions from ...My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in
This means you have connectivity issues with your Wifi. Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.How do I run reports to see my transaction history?
To run a transaction history report, select the Transactions tab on the left menu bar. Add filters based on time and status. Select Apply Changes. At the bottom of your page you will have the option to download a transaction report. To run a weekly ...Names are not showing up when a Student Athlete checks in
This means you have connectivity issues with your Wifi. Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.What do I do when my tablet is not working?
Make sure your tablet is plugged in and that there is power to the outlet. Hold the power button down for 5 seconds to turn it on. If it does not power on immediately then let the tablet charge for 30 minutes and try turning on again. If the ...