My tablet is displaying a blue screen that says “Downloading”

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• What do I do when my tablet is not working?

  Make sure your tablet is plugged in and that there is power to the outlet.  Hold the power button down for 5 seconds to turn it on.  If it does not power on immediately then let the tablet charge for 30 minutes and try turning on again.  If the ...

• My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.

• Submitting Manual Transactions

  If you were unable to capture a transaction due to a technical issue or cashier error, you can now submit a transaction manually for approval and payment. To submit a manual transaction, open the Red Card POS V2 app and follow these instructions: ...

• Tender “To Be Collected” Button

  Our system does not integrate with your POS.  We recommend setting up a Tender button so you can account for all transactions through the tablet. 

• Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.