My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in

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• Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.

• The Student Athlete is not showing they have any funds on their App

  Let them purchase the meal by paying you directly.  Write down their name and student ID on the receipt and take a picture and send it to us at service@redcardathletics.com

• My tablet is displaying a blue screen that says “Downloading”

  If your tablet is displaying a blue screen that says "Downloading", hold down the following 3 buttons for 5-10 seconds to restart the tablet: - Home button (button on the bottom front of the tablet) - Power button - Volume Down button

• How do I run reports to see my transaction history?

  To run a transaction history report, select the Transactions tab on the left menu bar. Add filters based on time and status. Select Apply Changes. At the bottom of your page you will have the option to download a transaction report. To run a weekly ...

• What do I do when my tablet is not working?

  Make sure your tablet is plugged in and that there is power to the outlet.  Hold the power button down for 5 seconds to turn it on.  If it does not power on immediately then let the tablet charge for 30 minutes and try turning on again.  If the ...