Names are not showing up when a Student Athlete checks in

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• My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.

• The Student Athlete is not showing they have any funds on their App

  Let them purchase the meal by paying you directly.  Write down their name and student ID on the receipt and take a picture and send it to us at service@redcardathletics.com

• Best Practices:

  Keep Tablet on, in stand, and plugged in to a power source. Always be prepared - If an athlete is showing that they have an available balance on their App they can spend it with you

• My Wifi is out or other connection issues

  In the instance that your Wifi is down and you are attempting to complete a transaction, write down the Student Athletes name and if possible their student ID on the receipt.  If your wifi is only down for a few minutes, you can manually run the ...

• Submitting Manual Transactions

  If you were unable to capture a transaction due to a technical issue or cashier error, you can now submit a transaction manually for approval and payment. To submit a manual transaction, open the Red Card POS V2 app and follow these instructions: ...