What do I do when my tablet is not working?

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• My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.

• My tablet is displaying a blue screen that says “Downloading”

  If your tablet is displaying a blue screen that says "Downloading", hold down the following 3 buttons for 5-10 seconds to restart the tablet: - Home button (button on the bottom front of the tablet) - Power button - Volume Down button

• Names are not showing up when a Student Athlete checks in

  This means you have connectivity issues with your Wifi.  Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.

• Tender “To Be Collected” Button

  Our system does not integrate with your POS.  We recommend setting up a Tender button so you can account for all transactions through the tablet. 

• Best Practices:

  Keep Tablet on, in stand, and plugged in to a power source. Always be prepared - If an athlete is showing that they have an available balance on their App they can spend it with you