What does Red Card mark as prohibited?

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• What should I do if a prohibited item was purchased?

  Schools handle noncompliant items differently. Many schools have us pay the Location for the prohibited item purchased and have the athlete reimburse the Athletic Department. Red Card has a service agreement with each Location acknowledging that they ...

• What does Red Card do to prevent a noncompliant item from being purchased on the app?

  When athletes check into a Location, the athlete must acknowledge “OK” to a pop up that alerts them of the prohibited items available at that Location ​  Each Location goes through a training regarding use of the tablet and the prohibited items. They ...

• What can the Athletic Department do to reduce prohibited items?

  Train your athletes what is and isn’t allowed on Red Card   ​ Require the athlete to pay for the item, either back to the athletic department or the Location 

• When do prohibited items go through a second level of review?

  Red Card Compliance team audits transactions that take place Monday-Sunday by the following Monday. On Tuesday, our team completes a second level of review and processes the transactions to your Locations. High risk Locations, such as Grocery Stores, ...

• What prohibited items were purchased by athletes?

  Login to the Dashboard and select Transactions> Show Filter> Add Filter> Status> Adjusted: Prohibited Item> Apply Changes  ​ The default date range will always show the last 7 days. You can modify this to show anything older. When you click the ...