When do prohibited items go through a second level of review?

When do prohibited items go through a second level of review?

Red Card Compliance team audits transactions that take place Monday-Sunday by the following Monday. On Tuesday, our team completes a second level of review and processes the transactions to your Locations. High risk Locations, such as Grocery Stores, get a cycled review for further assurance. During holidays this timeline is adjusted accordingly.  

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    • What prohibited items were purchased by athletes?

      Login to the Dashboard and select Transactions> Show Filter> Add Filter> Status> Adjusted: Prohibited Item> Apply Changes  ​ The default date range will always show the last 7 days. You can modify this to show anything older. When you click the ...

    • What should I do if a prohibited item was purchased?

      Schools handle noncompliant items differently. Many schools have us pay the Location for the prohibited item purchased and have the athlete reimburse the Athletic Department. Red Card has a service agreement with each Location acknowledging that they ...

    • What does Red Card mark as prohibited?

      Many schools request that we review receipts for alcohol, tobacco, general merchandise, gift cards, supplements, energy drinks and donations. If you consider some of these items acceptable purchases, we ask that you communicate that to us in writing ...

    • What can the Athletic Department do to reduce prohibited items?

      Train your athletes what is and isn’t allowed on Red Card   ​ Require the athlete to pay for the item, either back to the athletic department or the Location 

    • How accurate is your audit process?

      It is our absolute priority to assure reasonable accuracy in auditing, but we recognize that it is a manual process and humans make errors. Our goal is to provide 98% accuracy in our audit procedures and here is how we work to meet that goal! Our ...