Merchant
Submitting Manual Transactions
If you were unable to capture a transaction due to a technical issue or cashier error, you can now submit a transaction manually for approval and payment. To submit a manual transaction, open the Red Card POS V2 app and follow these instructions: ...
My tablet is displaying a blue screen that says “Downloading”
If your tablet is displaying a blue screen that says "Downloading", hold down the following 3 buttons for 5-10 seconds to restart the tablet: - Home button (button on the bottom front of the tablet) - Power button - Volume Down button
My tablet is not allowing me to check in a Student Athlete or advance screens in the transaction process -or- Names are not showing up when a Student Athlete checks in
This means you have connectivity issues with your Wifi. Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.
Names are not showing up when a Student Athlete checks in
This means you have connectivity issues with your Wifi. Check to make sure your Wifi is working and that the tablet is connected. Click on settings, click on connections, click on Wifi to make sure you are connected.
The Student Athlete is not showing they have any funds on their App
Let them purchase the meal by paying you directly. Write down their name and student ID on the receipt and take a picture and send it to us at service@redcardathletics.com
What do I do when my tablet is not working?
Make sure your tablet is plugged in and that there is power to the outlet. Hold the power button down for 5 seconds to turn it on. If it does not power on immediately then let the tablet charge for 30 minutes and try turning on again. If the ...
How do I upload receipts?
Log into your Dashboard Portal. Open the transaction that this concerns, choose your file, and click “upload new receipt”. We need an updated receipt for those that have an Unreadable status. You can identify these by selecting Transactions from ...
When do I get my 1099 and what do I do with it?
If your sales were in excess of $20,000 you will be receiving a 1099 by January 31st or when directed by your State. If you have further questions please send your email to service@redcardathletics.com
How do I update my banking information?
If you have recently changed your banking information you will want to alert us immediately so that you can continue to receive your funds. Please email service@redcardathletics.com with your updated ACH transfer information.
Is Tipping allowed on my program?
This is something that is set up by each program individually. If tipping is available there is a procedure to follow. Please contact Craig@redcardatheltics.com or Leslie@redcardathletics.com to enquire if you are eligible for tipping.
Username/Password is gone from the Login page
If you log out and/or lose your username and password please email service@redcardathletics.com or in an emergency call Tech Support at 608-338-1410. Remember that your Username and Password are the same for your Tablet as well as your Dashboard ...
Tender “To Be Collected” Button
Our system does not integrate with your POS. We recommend setting up a Tender button so you can account for all transactions through the tablet.
How do I run reports to see my transaction history?
To run a transaction history report, select the Transactions tab on the left menu bar. Add filters based on time and status. Select Apply Changes. At the bottom of your page you will have the option to download a transaction report. To run a weekly ...
My Wifi is out or other connection issues
In the instance that your Wifi is down and you are attempting to complete a transaction, write down the Student Athletes name and if possible their student ID on the receipt. If your wifi is only down for a few minutes, you can manually run the ...
Best Practices:
Keep Tablet on, in stand, and plugged in to a power source. Always be prepared - If an athlete is showing that they have an available balance on their App they can spend it with you
What's my Username & Password?
Your Username & Password was initially sent to you when you started the program. If you have deleted if from the tablet or need it to enter your Dashboard Portal please call our main support line at 608-338-1410 or email service@redcardathletics.com
How to access my transactions on the portal?
Here is the link to access the dashboard admin.redcardathletics.com/admin . Use the Username and Password that was provided to you at launch.
ACH/Implementation Form for Merchants
Please fill out the following form with banking information: ACH/Implementation form for Merchants Once we receive this, your information will be updated.